I asked the security guards and the hotel clerk how I could file a formal complaint, who could I contact, but there was no avenue for complaints to be filed. No apology or anything was offered, they were just "doing their job". I had to deal with it - ruined our romantic evening. It was insulting, degrading, upset my girlfriend, and she eventually cried later that nite. His only goal was not to verify her age, but to check if she was a prostitute and I was a John. ![]() After 15 minutes of harassment they finally let us in. Credit cards, school ID, etc didn't matter. She offered several other forms of ID but he refused. He asked her if she knew my name, and commented on our age differences. His technique was to interview us separately, like they do on COPS. Two security guards checked her ID and denied us entry, so then they get a state trooper involved. ![]() Their facial recognition software has problems and needs to be fixed, so watch out. That nite we try to enter the casino and they flag her IA license. Day 2 we visit the Galleria Mall and buy a nice evening dress, as she likes to look her best for me. First day was great, gambled, no problems. My girlfriend of 3 years and I came down from IA and stayed 2 nites at $200/nite.
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